Impressive that they managed to ship crippling stuttering for 4 years in gaming laptops specifically. Makes you wonder about the end user psychology, evidently they didn't get a show stopping rate of product returns.
A quote from one of the linked reddit threads. I wonder if the warranty trip is part of their scheme.
"I did everything you suggested , but nothing changed. I send it back via garante. I am curious what they do whit it."
"what was it at the end? did they respond?"
"They have claimed that the plato works perfectly. So basically i just got use to it. I am using bluetooth earbuds all the time so i cant notice the problems."
Short version: don't buy ASUS gaming laptops until this is definiteively fixed, and if you one under warranty, file a warranty claim, being prepared to go to Small Claims Court.
Reminds me of when MSI laptops were getting properly bricked after users ran `rm -rf /` because of a UEFI bug where the board could not boot after some variables got deleted https://github.com/systemd/systemd/issues/2402
It says it affects all ASUS laptops since 2021, making them stutter at the most basic tasks.
Which I'm ready to believe, knowing the state of most laptops... but this entire thing is pretty clearly generated by Gemini with its over-the-top dramatic style, which was unable to handle the article of this size and started looping over. Not sure I should believe any of it, or at least be sure that it didn't mess up the specifics.
I have an older ASUS laptop from 2015 which also has (more minor than this!) ACPI state management bugs. I initially bought that machine because it was a pretty high-end and was somewhat disappointed about both the build quality and the firmware/software support.
Somehow laptop makers all write complete garbage firmware.
I'm sure dell does the same terrible handling of DGPU power and badly written ISRs that pointless raise system latency. I had shoddy crashes for months that would cause my dell laptop to BSOD and burn up in my backpack because the DGPU got stuck on I a loop during some ridiculous windows modern standby wakeup.
I have one of these, a Zephyrus G15. That it had an AMD CPU and Nvidia GPU should have been a red flag that support would be really poor. Only a year out of warranty, it is a brick on a shelf because the thermals are so atrocious it pretty much burned itself out, and even with a thorough new application of thermal paste through a multi hour process there just isn't any way to get it to perform within spec. Supposedly, if you RMA it through ASUS they will charge you something like $700 and be unlikely to fix it. They have an insane dud rate, and even when it does work the hardware is barely hanging on. Several acquaintances have had similar problems.
It drastically reduced my perception of Asus as a brand - I wanted something I could game with, it promised the moon of portability and performance but they couldn't pull it off.
Out of curiosity, why not release BIOS mod with a fix? Atleast personal laptops (out of warranty) can benefit out of it until Asus fixes their sht.
People blame Windows being slow and etc but most of the times hardware manufactures don't even get into this level to make best out of thier hardware. This is the reason why Apple is so successful, they control hardware, software while in open world, software like Linux/Windows is written by someone while hardware is designed by someone else.
... and people are looking forward to signed UEFI and ACPI on ARM systems too. How do they expect an ACPI written in a chinese sweatshop will work if Asus quality is this low?
I have a 2024 Zephyrus G14 and it has bursts of stuttering which seem to be directly linked to running off USB-C power. It doesn't do it on the original power brick, but on a 70W USB power brick, it slows down massively every now and then, to the point where the mouse cursor is only updating every few seconds and any playing audio starts underrunning buffers. Unplugging USB power immediately clears the issue up for a while. It's fine running off battery, and it's fine when I plug USB power back in, even straight away.
It does other stupid things with power management, too:
- There seems to be some "cooldown" logic that keeps it awake with the fan running for a while (sometimes minutes) after closing the lid. If I just unplug the laptop stick it straight in a backpack, it'll keep doing this (getting hotter and hotter, and burning half of the battery capacity) until it hits the critical high temp shutdown. It's great fun taking it out at the start of a plane flight and finding out it's on low battery and has bbq'd itself.
- Even if I do wait for the fan to turn off before stashing the laptop, when I open the lid and wake it up, it immediately goes into hibernate mode, and I have to wait for it to finish hibernating, turn it back on, and wait for it to boot up, which is really frustrating.
The solution to both of these (for me) is to reassign the power button to be 'hibernate' instead of 'sleep', and to explicitly hibernate it every time I'm packing it up. It's still stupid and annoying, and a damn shame because it's otherwise a really nice laptop. The OLED screen is beautiful and the build quality feels great. I just wish it wasn't crippled.
Impressive that they managed to ship crippling stuttering for 4 years in gaming laptops specifically. Makes you wonder about the end user psychology, evidently they didn't get a show stopping rate of product returns.
A quote from one of the linked reddit threads. I wonder if the warranty trip is part of their scheme.
"I did everything you suggested , but nothing changed. I send it back via garante. I am curious what they do whit it."
"what was it at the end? did they respond?"
"They have claimed that the plato works perfectly. So basically i just got use to it. I am using bluetooth earbuds all the time so i cant notice the problems."
That is what happens when the industry has spent decades educating users that is normal computers are broken.
In any other industry everyone would be returning their acquisitions day one.
About 35 years ago, I had a teacher asserting computers are like buying shoes that randomly explode when tying them.
Thankfully consumer laws are finally happening.
Short version: don't buy ASUS gaming laptops until this is definiteively fixed, and if you one under warranty, file a warranty claim, being prepared to go to Small Claims Court.
No wonder people end up pushing macs.
It's unbelievable that something this bad has been shipping for four years. I guess I know what I'm not buying, at least...
Apple also had issues like these. For example this one where it also first denied the issue: https://9to5mac.com/2019/10/24/efi-firmware/?utm_source=perp...
Reminds me of when MSI laptops were getting properly bricked after users ran `rm -rf /` because of a UEFI bug where the board could not boot after some variables got deleted https://github.com/systemd/systemd/issues/2402
One laptop model with buggy ACPI down, 5,387 to go.
It says it affects all ASUS laptops since 2021, making them stutter at the most basic tasks.
Which I'm ready to believe, knowing the state of most laptops... but this entire thing is pretty clearly generated by Gemini with its over-the-top dramatic style, which was unable to handle the article of this size and started looping over. Not sure I should believe any of it, or at least be sure that it didn't mess up the specifics.
I have an older ASUS laptop from 2015 which also has (more minor than this!) ACPI state management bugs. I initially bought that machine because it was a pretty high-end and was somewhat disappointed about both the build quality and the firmware/software support.
Somehow laptop makers all write complete garbage firmware.
I'm sure dell does the same terrible handling of DGPU power and badly written ISRs that pointless raise system latency. I had shoddy crashes for months that would cause my dell laptop to BSOD and burn up in my backpack because the DGPU got stuck on I a loop during some ridiculous windows modern standby wakeup.
I have one of these, a Zephyrus G15. That it had an AMD CPU and Nvidia GPU should have been a red flag that support would be really poor. Only a year out of warranty, it is a brick on a shelf because the thermals are so atrocious it pretty much burned itself out, and even with a thorough new application of thermal paste through a multi hour process there just isn't any way to get it to perform within spec. Supposedly, if you RMA it through ASUS they will charge you something like $700 and be unlikely to fix it. They have an insane dud rate, and even when it does work the hardware is barely hanging on. Several acquaintances have had similar problems.
It drastically reduced my perception of Asus as a brand - I wanted something I could game with, it promised the moon of portability and performance but they couldn't pull it off.
Out of curiosity, why not release BIOS mod with a fix? Atleast personal laptops (out of warranty) can benefit out of it until Asus fixes their sht.
People blame Windows being slow and etc but most of the times hardware manufactures don't even get into this level to make best out of thier hardware. This is the reason why Apple is so successful, they control hardware, software while in open world, software like Linux/Windows is written by someone while hardware is designed by someone else.
I dont think it even needs a bios mod, i think you could get away with updating the acpi tables ( See https://docs.kernel.org/admin-guide/acpi/initrd_table_overri... )
Perhaps there is firmware signing.
... and people are looking forward to signed UEFI and ACPI on ARM systems too. How do they expect an ACPI written in a chinese sweatshop will work if Asus quality is this low?
I have a 2024 Zephyrus G14 and it has bursts of stuttering which seem to be directly linked to running off USB-C power. It doesn't do it on the original power brick, but on a 70W USB power brick, it slows down massively every now and then, to the point where the mouse cursor is only updating every few seconds and any playing audio starts underrunning buffers. Unplugging USB power immediately clears the issue up for a while. It's fine running off battery, and it's fine when I plug USB power back in, even straight away.
It does other stupid things with power management, too:
- There seems to be some "cooldown" logic that keeps it awake with the fan running for a while (sometimes minutes) after closing the lid. If I just unplug the laptop stick it straight in a backpack, it'll keep doing this (getting hotter and hotter, and burning half of the battery capacity) until it hits the critical high temp shutdown. It's great fun taking it out at the start of a plane flight and finding out it's on low battery and has bbq'd itself.
- Even if I do wait for the fan to turn off before stashing the laptop, when I open the lid and wake it up, it immediately goes into hibernate mode, and I have to wait for it to finish hibernating, turn it back on, and wait for it to boot up, which is really frustrating.
The solution to both of these (for me) is to reassign the power button to be 'hibernate' instead of 'sleep', and to explicitly hibernate it every time I'm packing it up. It's still stupid and annoying, and a damn shame because it's otherwise a really nice laptop. The OLED screen is beautiful and the build quality feels great. I just wish it wasn't crippled.
I hacked the ACPI firmware on my system, linux is able to apply "my firmware" rather than use the operating system supplied firmware.
Does anyone know if windows can do the same ?